Customer Experience

Expand supply chain metrics to cover the complete customer experience

Tuesday, July 23, 2024 · Michael Dominy Supply chain leaders must work within the supply chain organization and across the enterprise to manage customers’ perceptions. Delivering excellence in terms of the CX requires a team effort to break down functional walls and collaborate across the company on…

FourKites partners with Narvar to unlock real-time supply chain visibility

Monday, February 21, 2022 · Gary Forger New partnership delivers a comprehensive view over first, middle and final mile delivery, empowering retailers to better navigate shifting supply and demand while improving customer experience.

The Customer is the Channel

Wednesday, January 5, 2022 · Mike Doherty and Ken Larson How Princess Auto Ltd uses a consumer-driven, store-centric fulfillment model to plan and satisfy all customer demand.

Talking Supply Chain Podcast: Are you experienced?

Monday, August 2, 2021 · Bob Trebilcock On this episode, Steven A. Melnyk discusses why delivering a customer experience is key to supply chain success going forward. SCMR’s Editorial Director Bob Trebilcock hosts.

Is your supply chain focused on the customer experience?

Monday, March 2, 2020 · Bob Trebilcock Amazon's supply chain begins with the customer and works backwards. But Amazon is not alone